NOCN apologises for CPCS fiasco

M.I-Construction-Training

The private company that has taken over management of the Construction Plant Competence Scheme (CPCS) has come out and apologised after plant operators found themselves unable to renew their cards.

NOCN Group, which now administers the card scheme, has also put in place an emergency plan to tackle the backlog it is facing in card applications.

More than 200,000 workers who operate large plant on construction sites rely on the cards to access employment. Without their cards, they risk being thrown out of work.

The bureaucratic bungling is also affecting the Construction Industry Scaffolders Record Scheme (CISRS).

“We would like to apologise to all customers for the problems that NOCN Job Cards are having in issuing CPCS and CISRS cards,” NOCN said.

On 1st December 2019 NOCN fully took over the issuing of CPCS and CISRS cards from the Construction Industry Training Board (CITB). Despite best endeavours, the transfer of responsibilities has been far from seamless.

“There have been a number of data/administrative/technical issues that have occurred due to the inflight transfer of such large and complicated card schemes,” NOCN said. “This has resulted in a backlog in processing applications that were made in November and December 2019.”

It added: “We are very sorry for the impact of this on customers’ ability to work and the frustration that this is causing. We are working very hard, together with our service providers to rectify this problem as quickly as possible. CITB are being especially proactive and providing substantial support. Please be reassured that an emergency plan has been put in place and a taskforce deployed to get on top of the backlog as soon as possible.”

NOCN said that new applications for CPCS cards, which can be processed automatically, are being processed within 15 working days.  But for CISRS it is a manual process so time scales are longer. “We are printing hundreds of cards per day and are actively catching up already,” it said.

The Unite union said that the CPCS card scheme was “not fit for purpose”. National officer for construction Jerry Swain said: “It is essential that problems to the CPCS card scheme are swiftly resolved. A backlog in renewing and issuing cards is denying skilled workers the ability to earn a living.

“If the problems are not swiftly resolved then the entire scheme will be undermined, which will result in major safety implications for the industry.”

Industry in uproar as plant skills card chaos continues

M.I-Construction-Training

One irate training specialist warned the system is “on the brink of collapse” as problems continue to plague skills card renewals.

Companies are also threatening legal action over loss of earnings as plant operators struggle to secure the cards they need to operate on site.

CPCS was sold to awarding organisation NOCN Group by the Construction Industry Training Board last year.

Problems have been ongoing since late last year when NOCN transitioned over the renewal test booking system.

The Enquirer has been deluged with complaints about the new system from all sides of the industry.

NOCN has been battling to fix glitches and catch-up with a huge backlog of cards to be issued.

But one operator said: “I can’t seen any improvement. I tried to speak to the call centre last week and was on hold for more than an hour.”

A training specialist added: “We’ve still got a raft of red and blue card applications which went in in November and have still not been received.

“It’s an absolute shambles and is costing companies a fortune in terms of lost work and delays.

“My clients are now asking who they should go after for loss of business and earnings.”

NOCN Job Cards Smart Cards User Guide

M.I-Construction-Training

Introduction

All CPCS and CISRS operators who apply for a card from 2nd December will receive a new digital ‘smart’ card. The smart cards work through NFC (Near Field Communication) technology and by tapping the smartcard on any NFC enabled device – most modern mobile phones and tablets – the cardholder’s name, photo, categories/courses and endorsements will appear. NOCN Job Cards are working on the next stage of smart cards currently, where qualifications and NOCN Site Right training will also appear on the card as well renewal notifications.

NFC (Near Field Communication)

Near-field Communication, or NFC, is a connecting technology based on RFID (radio frequency identification). Designed to transmit short strings of information to an interacting phone, NFC tags require no internal power and for us, take the form of an ID card. While their appearance may seem unimpressive, their power comes from simplicity because they can be used where other technologies cannot.

What you need to know

  • NFC tags are passive yet powerful
  • They transmit information wirelessly
  • They have approximately a 1” read range
  • They do not require a battery

Compatibility

  • iPhone XS / XR / 11 and newer read NFC natively (no app required)
  • iPhone 7, 8 and may need an app (free to download)
  • Most Android devices have NFC

Even though NFC is a relatively new technology it has seen rapid adoption across the smartphone industry. Android has long been known to have NFC scanning capabilities. Since 2012 the number of NFC compatible Android devices has exploded. Now nearly every Android phone supports NFC scanning.

Like most things Apple the release of iOS 11 saw the iPhone 7 and newer gain NFC read support through an app and the latest iPhone XS, XR and 11 have the ability to scan NFC from the home- screen without the need to install an app. See this iPhone compatibility guide to learn more.

Advantages of NFC

  • High customer perception
  • High smartphone adoption
  • High security / Authentication / Exclusive content
  • High value – Use-cases span the entire customer journey & product
  • Cannot be copied or cloned
  • Content can be updated via secure platforms
  • Future proofed

NFC’s rapid adoption is a result of the technology’s many advantages. Consumers often see the technology as desirable when compared to QR codes, with NFC-enabled products becoming highly sought after.

Because NFC tags include a secure element to thwart duplication, they enable ID authentication and the ability to see exclusive content. This functionality is simply not possible with QR codes.

How to Scan an NFC Tag with an Android Phone

  1. Locate where the NFC tag is located on the smart card (top left corner)
  2. Touch the back of your device to where the NFC tag is located on the object and hold it there for 3-5 seconds
  3. There is no step 3. Your device should open the experience after reading the NFC

Notes

  • When trying to scan if an action is not immediately triggered, slowly move your phone around the NFC touchpoint until an interaction is
  • Most Android phones natively have NFC
  • Depending on your phone manufacturer, NFC may be switched off by default. If your phone supports NFC but still doesn’t interact with NFC objects turn on NFC

Turning NFC On and Off

Once you have determined if your device supports NFC, it’s important to understand how to turn the feature on and off. Depending on the manufacturer, it’s possible your device supports NFC but, by default, came with it switched off in the settings.

Activating NFC Android

On your Android device, tap on “Settings” Select “Connected devices or connections”

You should see “NFC” and “Android Beam” options. Turn both of them on!

NFC on iPhone

For iPhone, the steps depend on which model you have.

iPhone XR, XS 11 or newer

  1. Locate where the NFC tag is located on the smart card (top left corner)
  2. Tap the top of your iPhone to where the NFC tag is located on the object and hold it there for 3-5 seconds
  3. Upon read a notification will appear at the top of your screen. Tap it to launch the experience.

iPhone 7 and 8

  1. Download the ‘gototags’ app on the app store (free to download)
  2. Launch the app and select NFC
  3. Locate where the NFC tag is located on the object you are scanning
  4. Tap the top of your iPhone to where the NFC tag is located on the object

Notes

  • All new iPhones have NFC enabled natively without the need for an app
  • Phones before iPhone 7 do not have NFC capability beyond Apple Pay

Get a Dedicated NFC Reader App

As detailed above, if you’re using an iPhone 7 through iPhone X, you’ll need a NFC reader, like the Decode NFC App ‘gototags’ on App store.

CPCS Transfer Updates – Cardholders / Candidates

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Since the transfer of CPCS to NOCN Job Cards from CITB they have experienced several onboarding issues and can only apologise to you for the delays and long wait times experienced.

1. Applications Backlog

CPCS / NOCN are processing applications from the 11th December and our priority is process
and print these cards out as soon as possible. The CPCS Team are working
overtime and staff from other areas of the Group have been seconded to assist with
the backlog.

2. Card Checker

CPCS / NOCN are aware CITB’s card checker is currently out of date and their version is not
available. CPCS / NOCN are currently in the testing phase and hope to release the final version
asap.

If you are an employer / need confirmation for your employer that you are able to
work on site please send them an email at enquiries@jobcards.org with the subject line
‘CPCS 123’ and they will send you confirmation that the operator is able to work on
site. Please note if an application has not being processed (added to our system) they
will be unable to provide this information.

3. Card Number

When you receive your new SMART card, it will have a different number to any
previous card you have held. This is because the number on your old card is a CITB
number. Your new number will be in this format 4XXXXXXX

Transfer of Card Scheme Data

Transfer-of-Card-Scheme-Data

On the first December NOCN successfully transferred all the data concerning individuals with CPCS and CISRS cards from CITB to the NOCN Job Cards subsidiary.

It is important to notify all card holders that the data owners and data processors have therefore changed.

For CPCS NOCN Job Cards is now the Data Owner and processor. We will only use the data that has been transferred to us for the reason it was collected, the issuing and management of Competency Cards. As part of this process the data will also be processed by two UK based IT provider who supply the management systems and a UK based printer who prints and post the cards. We have also retained PearsonVue who will continue to deliver the CPCS renewal test as they did for CITB. They also provide the Health, Safety and Environment test on behalf of CITB. We felt it was therefore less change if we retained this provider. For data legislation reasons, however, it has been necessary to have a separate system for CPCS Renewal test from HSE tests requiring different log ins etc. it was also necessary to cancel any booked Renewal tests and rebook them due to data legislation. PearsonVue have an off shore call centre, which was all that was available to us, who are managing the rebooking of these cancelled tests and will also manage any new test bookings. There is an online test booking system if individuals do not want to deal with an off shore call centre.

The CISRS card scheme is owned by CISRS and they remain the Data Controller, but now NOCN Job Cards is the data processer along with the other 3rd party providers listed above.

All personal data for individuals with CISRS and CPCS cards was transferred from CITB to NOCN in a GDPR compliant manner and all data is stored on compliant data storage devices.

Our Privacy notice where everything is covered can be found here – https://www.nocnjobcards.org/privacy/ . We have data compliant agreements with CITB to gain the HSE results to assist with Card issuing and we will share data with CITB for Grant claiming purposes and for them to update the Industry Training Register. ‘

Industry Accreditation ‘Grandfather Rights’ withdrawal

Industry-Accreditation-Grandfather-Rights-withdrawal

CPCS is required to phase out blue Competent Operator cards gained through ‘Grandfather Rights’ from 1 January 2020, and any cards issued through Grandfather Rights will be completely removed by 31 December 2024.

The requirement to do this has been set by the Construction Leadership Council (CLC) who have said that the minimum standard for skilled operators is a Level 2 Vocational Qualification (VQ) relevant to their occupation. You can find the CLC requirements to industry here: http://www.constructionleadershipcouncil.co.uk/wp-content/uploads/2017/11/CLC-decision-on-card-scheme-logo-22.11.17.pdf

This requirement stretches across our whole industry and every recognised card scheme.

Grandfather Rights or Industry Accreditation in the past allowed workers to get CPCS blue cards based on industry knowledge and employer recommendation rather than the achievement of a recognised qualification.

This route was closed to new card applicants in 2003 when a Level 2 (VQ) relevant to the categories held was required, but those already holding a blue card were still able to renew under the old rules.

From 1 January 2020 all cards renewed under Industry Accreditation will expire on 31 December 2024 and we will stop issuing these cards from 30 June 2024.

What have we been doing?

The CPCS team has been working very hard over the past year to make this change as smooth as possible for those affected. We put two different proposals together that both had to be agreed and signed off by CITB as the Standard Setting Body, and CSCS.

Both of our proposals have the full backing of the CPCS Management Committee.

Our first proposal said that instead of removing your blue Competent Operator card and issuing you with a red Trained Operator card, we would continue to issue you a blue card. That blue card would have a fixed expiry of 31 December 2024. This would give you time to go away and meet the CLC requirements. You would then come back to us and get your card ‘topped up’ so that your categories reflect their original 5 year length. This proposal was accepted in April 2019.

Our second proposal said that rather than completing VQs for each family grouping you hold on your blue Competent Operator card, instead your skills and knowledge should mean that completing one Competence Interview set by NOCN CPCS would allow you to keep your cards. We submitted a Competence Interview template to CITB and CSCS over the summer and agreed in October 2019 that this was acceptable.

This means you will not have to go away and complete VQs by 2025, instead if you are affected you will need to complete one CPCS Competence Interview.

NOCN can offer this because as the leading Construction NVQ Awarding Organisation we are able to quality assure this Competence Interview to the same level of Quality as that expected of a Regulated Qualification.

If you have achieved at least one VQ in certain Construction or Plant related occupations you may not be affected at all. We will let you know.

What does this mean for you?

If you gained your blue card under Grandfather Rights, and you have not previously achieved a VQ in certain Construction or Plant related occupations, you will have to achieve an NOCN CPCS Competence Interview by the 31 December 2024.

In the meantime, as you come up for renewal from 1 January 2020 we will still issue you a blue card – you will not be disadvantaged on site. Your categories will all expire on 31 December 2024.

Once you have achieved your Competence Interview, come back to us and we will top your card up to its original expiry date. The cost of the Competence Interview will include a new smart card that will be sent out to you at an address you provide.

You can take the Competence Interview at a CPCS Test Centre. Please use our ‘Find a Test Centre’ search to locate those near to you.

If you have achieved a VQ in certain Construction or Plant related occupations – and we have evidence of this – you will not need to do anything further and we will issue you a normal blue Competent Operator Card.

What are your next steps?

You will receive guidance specific to your circumstances when you next renew your card. This guidance will be printed on the letter that your card arrives on. Please keep hold of this letter.

If you are unsure about what you need to do, please get in touch with us and we can talk to you about your individual circumstances.

We know that this is big news for our industry and we want to do everything we can to help you to meet these new industry requirements.

NOCN Launches CPCS Competence Interview

NOCN-Launches-CPCS-Competence-Interview

NOCN LAUNCHES CPCS COMPETENCE INTERVIEW TO SIMPLIFY PHASE OUT OF INDUSTRY ACCREDITATION BY 31 DECEMBER 2024

NOCN Group, the leading Construction NVQ Awarding Organisation, has launched the Construction Plant Competence Scheme (CPCS) ‘Competence Interview’ in response to Construction Leadership Council (CLC) requirements for CPCS ‘Competent Operator’ blue card holders to hold relevant Level 2 Vocational Qualifications (VQ) from January 2020, with all existing cards that don’t meet the new standards being removed by 31 December 2024.

The ‘CPCS Competence Interview’ has been developed by NOCN in collaboration with the CPCS Management Committee to support the construction sector in its industry-wide phasing out of existing ‘Competent Operator’ blue cards gained through ‘Grandfather Rights’; the term used for those cards originally gained by skilled construction plant operators on the grounds of industry knowledge and employer recommendation without a formal qualification. It will allow these existing blue card holders to continue work on-site from 2025 without the need to either switch to a red ‘Trained Operator’ card or complete a Level 2 Qualification. Those undertaking the one-off Competence Interview will be issued with a new smart card that is ‘topped up’ to its original expiry date to ensure a smooth transition. It is recommended that the interview is completed by June 2024, no less than six months in advance of the December 2024 deadline.

The Chairman of the CPCS Management Committee explains: “The current blue cardholders’ status will be unchanged up to and including 2024. CPCS is currently working with industry to ensure that those blue card holders not holding a NVQ/SVQ at Level 2 will be supported to ensure their current status will be retained.”

Those who undertake the NOCN CPCS Competence Interview will use their knowledge, skills and experience to answer questions that cover the following areas:

  • Effective Communication: oral, written, listening, body language, presentation.
  • Team Work: work effectively with others with limited supervision.
  • Independant Working: take responsiblity of your own work
  • Logical Thinking: use clean and valid reasoning when making decisions to undertake work instructions.
  • Work Effectively: undertale the work in a reliable and productive manor.
  • Time Management: use own time effectively to complete the work instrcuctions to schedule.
  • Adaptability: be able to adjust to changes to the work instructions.
  • Assertiveness and confidence: able to resist pressures to work following unsafe practices
  • Respect: apply equality, diversity, and inclusion in dealing with others.

Graham Hasting-Evans, Managing Director of NOCN Group comments: “The CLC’s objective is to drive industry improvement and its requirement that every blue cardholder must have a nationally recognised qualification to match the categories on their card at VQ Level 2 is behind this withdrawal of cards issued through Grandfather Rights. As the leading Construction NVQ Awarding Organisation, we are able to quality assure this Competence Interview to the same level of as that expected of a Regulated Qualification, allowing operators to continue to work on-site with a renewal deadline of 2024.”

The Competence Interview can be undertaken at any CPCS Test Centre for a maximum fee of £160.00. Once completed, the Test Centre will inform NOCN who can then be contacted by Competent Operator cardholders on 0844 815 7274 to ‘top up’. More details can be found here.

NOTES TO EDITORS

In 2015 the CLC announced in its ‘Industrial Strategy: Construction 2025’ that industry, including trade associations, contractors, clients and government, should only accept and promote card schemes carrying the Construction Skills Certification Scheme (CSCS) logo. This is known as the ‘One Industry Logo’ action.

The CLC listed a number of requirements that card schemes like CPCS need to meet to qualify for the CSCS logo, including:

  • Agreeing appropriate qualifications for each occupation
  • Setting a minimum standard for skilled occupations at VQ Level 2
  • Introducing smart technology by 2020

Why are Grandfather Rights being withdrawn?

In line with the CLC requirements, every Competent Operator (blue cardholder) must have nationally recognised qualifications that match the categories they have on their card at VQ Level 2. Cards issued through Grandfather Rights did not require the cardholder to have a nationally recognised qualification. This means it doesn’t meet the CLC requirement and CPCS will stop renewing cards gained under Grandfather Rights by the end of 2024.

Who are the CLC?

The CLC is the Construction Leadership Council and their objective is to drive industry improvement. You can find information about them on their website here.

How do I know if I have Grandfather Rights?

You have Grandfather Rights, or a card gained under Industry Accreditation, if you gained your Blue card without holding a VQ. This means you may be affected by these changes and need to complete an NOCN CPCS Competence Interview if you wish to keep them in the future. If you have already achieved a VQ in certain Construction or Plant related occupations – and we have evidence of this – you will not need to do anything further and we will issue you a normal blue Competent Operator Card.

What is a Vocational Qualification (VQ)?

A Vocational Qualification (VQ) is a practical work-based qualification based on standards developed across industry. These qualifications are nationally recognised and focus on the skills, knowledge and behaviours that are needed in the workplace. There are a number of Awarding Organisations that offer VQs, including NOCN through CSkills Awards.

What is the NOCN CPCS Competence Interview?

The NOCN CPCS Competence Interview was drafted by the CPCS team to help you meet the CLC criteria. It takes into account your experience, knowledge and training, and asks you to answer a set of questions based on this.

Why stop issuing cards gained under Grandfather Rights in June 2024 and not December?

We do not want to issue blue cards which are only valid for less than six months. If you have not achieved the Competence Interview by June 2024, you will need to do this as soon as possible.

I have been working for many years. Why do I need a qualification now?

Rules around what industry will accept have changed due to the CLC requirements set out in 2015. In order for you to keep your blue card, you need to meet these requirements.

Can I just carry on working without a CPCS card?

The CLC are directing all of industry, including trade associations, contractors, clients and government, to only accept and promote card schemes carrying the CSCS logo. This is known as the One Industry Logo action. It is your choice whether you take the risk of working without a CPCS card but you will not be able to gain a card from another scheme without meeting these requirements.

CANCER RESEARCH RELAY FOR LIFE

CANCER-RESEARCH-RELAY-FOR-LIFE
What Is Relay For Life ?

Relay For Life brings you and your community together to help beat cancer. Throughout the year, teams fundraiser in their local communities to support the work of Cancer Research UK. Then everyone comes together in an inspiring overnight celebration and commemoration that the whole community can be part of.

Whilst the event is in full swing, members of each team will take turns to walk around the track for the duration of the Relay. All events are overnight as this marks the fact that cancer never sleeps. Relay events focus on fun for all the family, regardless of age or fitness level – everyone is welcome!

We’ll be celebrating our fundraising in an overnight Relay, taking place on 20 July 2019, where I’ll be taking turns with my team to walk laps of a track, all day and night, to show that cancer never sleeps.

All the money raised will support Cancer Research UK, the world’s leading cancer charity dedicated to saving lives through research.

Donating through this page is simple, fast and totally secure. Your details are safe with Cancer Research UK.

Message from Kay

Hi all, as you may know I’ve relapsed again and will be starting treatment next week for the 4th time! As normal my determination and support of family and friends will get me thru. 
But mainly the chemo that I have keeps it at bay which couldn’t happen without donations to Cancer Research.

So I am taking part in Relay for Life again this year. This is such a great event to raise money for cancer research. Please if you can donate to my page on the link below that would be great. Come along with the family for a lovely day out.

Thank you
Kay x

to donate please use the link below

Michaela Morphew Relay for Life

Renew your Competent Operator Card

cpcs-logo-mictraining

Learn how to renew card within five years of expiry, or renew cards which expired over five years ago.

Renewing a card within 5 years of expiry.

To renew you need to:

  • Hold a CPCS Blue Competent Operator Card for the category which is within five years of expiry date
  • Pass the relevant CITB health, safety and environment test within the last two years
  • Pass the CPCS Renewal test for each category held*
  • Demonstrated on-going practical operating experience through a choice of routes:
    • Logbook
    • On-Site Assessment
    • CPCS Practical test
    • NVQ

Completion of form F1/3 Application to Renew CPCS Competent Operator Card, to be submitted to the mailing address on the reverse of the application form. There is no need to attach payment as the cost of processing the application is included in the CPCS Renewal test fee.

* For more information on which Renewal tests to take and how to book them visit the Module Matcher, the online system built specifically for the renewal of the CPCS Blue Competent Operator cards.

A Blue Competent Operator Card will be issued for five years. Full details on how to renew are available within the Scheme Booklet for Operators.

Renewing a card which expired more than 5 years ago.

The CPCS Management Committee has agreed to new criteria for expired Competent Card holders.

If a Blue Competent Operator Card is more than five years past the expiry date, a cardholder who wants to renew it will have to:

  • Pass CITB Health, safety & environment test
  • Pass the CPCS Theory Test for each category held
  • Pass the CPCS Practical Test for each category held
  • Hold the relevant NVQ (if not held a Trained Operator Card will be issued)

For further information and advice, contact our CPCS Helpline on 0844 815 7274.

Extend a Red Trained Operator Card

cpcs-logo-mictraining

Learn how to extend your Red Trained Operator card for 12 months or 2 years.

You can follow one of two routes, depending on when your card expired.

1) For a 12-month NVQ extension, you must:

  • Hold a CPCS Red Trained Operator card which is in date, or within 12 months from the expiry date
  • Be registered for a NVQ relevant to the category

Once these elements have been achieved, call the CPCS Helpline on 0844 815 7274, confirm your details and make a payment of £25, you will be asked to provide proof of a NVQ registration by email or post. This is a non-refundable fee for the services of processing the application.

A new card will be issued for 12 months (from date of application) to enable the NVQ to be achieved. Once the NVQ has been achieved, you will be able to apply to Upgrade to a Blue Competent Operator card

2) For an additional 2 Year card, you must:

  • Hold an expired trained operator card by more than 12 months
  • Hold a valid CITB health, safety and environment test
  • Achieve the CPCS theory test (within two years of the CITB health, safety and environment test)
  • Achieve the CPCS practical test (within six months of the CPCS theory test and within two years of the CITB health, safety and environment test)
  • Both CPCS theory and practical tests are delivered by an accredited CPCS test centre. (Find a CPCS Test Centre)
  • Be registered for the NVQ.

Once all these elements have been achieved, the CPCS test centre will request the CPCS Additional 2 year Red Trained Operator card on your behalf.